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Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of vrefdeck (the “App”), a desktop application provided by Saana, Inc. (“we,” “our,” or “us”). By downloading, installing, or using vrefdeck, you agree to be bound by these Terms.

2. Age Restrictions

You must be at least 18 years old to download, install, or use the App. By using the App, you represent and warrant that you are at least 18 years of age.

3. License and Use Restrictions

3.1 License Grant
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to download, install, and use the App for your personal or internal business purposes.

3.2 Restrictions
You may not:

  • Copy, modify, or create derivative works of the App
  • Reverse engineer, decompile, or disassemble the App
  • Rent, lease, lend, sell, redistribute, or sublicense the App
  • Remove or alter any proprietary notices or labels on the App
  • Use the App in any manner that violates applicable law

4. Ownership

The App, including all intellectual property rights therein, is and remains our property. These Terms do not grant you any rights to use our trademarks, logos, domain names, or other brand features.

5. Payments, Refunds, and Updates

5.1 Payment

The use of vrefdeck requires payment of a one-time fee. All payments are processed securely through Stripe.

5.2 Refund Policy
We offer a 14-day refund period from the date of purchase. To request a refund:

  • The request must be submitted within 14 days of purchase
  • You must provide your order confirmation or receipt
  • You must explain the reason for your refund request

While we cannot technically prevent continued use of the App after a refund is processed, by requesting and accepting a refund, you agree to cease using the App and delete all copies from your devices.

5.3 Updates and Version Policy

5.3.1 Updates Included with Purchase
Your one-time purchase includes:

  • Bug fixes and security updates
  • Performance improvements
  • Minor feature enhancements to existing functionality
  • These updates will be provided for a minimum of 12 months from the date of purchase

5.3.2 Major Feature Expansions
When we introduce substantial new functionality that significantly expands the App’s capabilities (such as entirely new modules or major workflow changes), these may be offered as optional paid upgrades. You will never be required to purchase these upgrades to continue using your existing version with all its current features.
Existing customers will typically be offered these major updates at a discounted price compared to new customers.

6. Maintenance and Support

We will provide reasonable technical support and maintenance for the current version of the App. Support is provided on a best-effort basis via email.

7. Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Colorado, United States, without regard to its conflict of law principles.

10. Changes to These Terms

We may update these Terms from time to time. If we make changes, we will notify you by revising the date at the top of these Terms. Your continued use of the App after any changes means you accept those changes.

11. Contact Us

If you have any questions about these Terms, please contact us at:  [email protected]

Effective Date: March 8, 2025